I'm going to take a guess even though I can't see your screen. If you open computer and right click your C: drive. Choose properties you should see something like type: local disk and then file system which I'm guessing for you says FAT or FAT32 or exFAT. Presetsync relies on NTFS to work if it does say NTFS please provide more information if it does not. Your hard drive is not in a format that is compatible with presetsync sorry...