Are you making sure that your preset file has the same letter case as your username? Your username on the forums appears to be "CrypticJekyll" with a capital C and a capital J. If that is what you sign in under ingame, make sure it matches the preset file.
For instance, you sign in as "CrypticJekyll"
Make sure the preset file in question looks like "CrypticJekyll_#.fhp" not "crypticjekyll_#.fhp"