Accounts pending activation and the user didn't get the extra seconds to check their mail and click a link, can still activate the accounts by sending an email to
[email protected] using the email address LINKED to the account they just made, can be any text or subject within the mail sent as long as it's from a valid address linked to an account.
The character limit is a problem, but to my understanding it's not a simple fix since the limit is baked into a few different parts of the site, server and game. And sadly we've had to had registrations this way due to how the game works and have worked over the years. No one really sat down and thought it would be a great idea to have different lengths for the registration and game login. I'm sorry if you made a long account name and it didn't work for the game, but I personally cannot make any username changes nor should we make username changes on request. If you do want to nudge that further however, taking that to Razmirz the server master would be the only place to go.
It is
not however, as simple as the situation is put up here.