I already used all the things in there, it's patched to the latest version, I went into my 3rd party virus software and set the permissions to it to open all inbound and outbout ports for the program, gave it public and private network access in window's firewall, my username and password don't use any symbols or spaces and I have the correct parts capitalized where they need to be capitalized. Absolutely nothing in that help forum fixes my issue, this is the second account I have made. I don't have anymore email addresses to link a new account to either. Any other advice as to how I can fix this?