Doris and Raltack-- for future reference, dears, starting your own help thread with screenshots and a detailed explanation of the problem will get you an answer much more quickly and efficiently than this. However; Raltack. Be sure you're not using your number pad and that you are typing everything in correctly, have verified your email, and aren't using odd symbols. Also check your computer's firewall and antivirus, they could be killing FH. Same goes for you with that last one, Doris. Just make sure you have a good, consistent connection to your service and FeralHeart should run just fine.