^Unless Payzoon added a new security, then this is unlikely. And I don't believe they'd even be able to get online, far enough to where they'd have the option to connect to the map. But I'm not sure on that?
Along with our servers being busy, you'd do well to ensure your own internet speed is working well. Likely, your character was in Fluorite Plains - the most busy map - and thus it'd be extremely hard for you to get it. However, sometimes your connection might just have messed up while you were trying to connect, so it would have failed to do so.
Like Ingredient said, just keep trying.