Can't log into first server

[TruthOfTheMt.]

I can't log into the first server, the server that shows all of your characters. No matter how many times I say "log in", it just won't connect. My family did just get a new internet server yesterday, so I'm wondering if this is the cause to the problem? Or is it just my computer? 'Cause I did clean out my programs, the ones I didn't use and just kept on popping up asking me "Do you want 'blah blah blah' to make changes to your computer"? I just got so annoyed with these stupid pop ups that I went into my programs and uninstalled a lot that I never used. And I'm wondering if I might have uninstalled something that I shouldn't have...Help please??? Thank you.

[Tokoa]

1: Make sure your network is stable since it is new. And make sure you are connected to it and not another (More for laptops)
2. Your internet connection could be down.
3. Your internet could be too slow.
4. If you have never logged in and always get this error, you firewall or virus protection maybe not allowing FH to connect to the internet.
If nothing works maybe you should ask a mod here -
http://www.feral-heart.com/index.php?option=com_content&view=article&id=28&Itemid=52This
 This video has some quick tips on how to fix it if this helps
http://www.youtube.com/watch?v=f5cWDpDOTOA&feature=player_detailpage

[LordSuragaha]

Also try looking at this along with what Tokoa already suggested:

Failed to connect to front server is another funky message you might get. Most of the time you get this either when your internet is down or the server is down completely. It can also be that your firewall or any other security software is preventing FeralHeart from accessing the internet. If it's the server and not your internet it should be sorted shortly and be back up and running, if it will be down for longer times the staff will let you know.

If the server is up though for a longer time, and you're still having issues to connect, you should follow the tips mentioned in the post "Unable to log on/go online" (posted below) and if that fails to work. Contact those responsible for your internet or maybe someone that knows more and are able to help you.

Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes windows doesn't know if the game/application can be trusted or it just skips adding the game to exceptions. If you aren't able to log on the game, this might be your issue.

Open up your control panel located in the start menu. Depending on which Operating system you use, and which layout it might look differently. But Windows firewall should be in the category "security" or just find the text "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing add program.

If you don't understand how to do this still, ask someone else to do this for you.

Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking feralheart. And just not only by clicking the icon in the corner sayings "Nope!". Look in the advanced menus and preferences first. Only you can check this.

How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not being able to connect or staying online for a longer time, many people might start blaming the game or server for this when it in fact might be themselves.

Here's a few things you can check:
1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?

Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.

Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.

Turn off extra devices
If you got more than 1 computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.

On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.

These things should solve the most connection problems!

Goodluck I really hope something we've suggested here helps

[TruthOfTheMt.]

Thank you both for your helps. LordSuragaha, I tried the firewall exception, but that didn't work. How do I "check up" the virus block for Feral Heart? I use AVG virus protection.  And Tokoa, how do I turn off my virus protection?? Thanks again guys. I do use a wireless internet connection, and most of the time other people (I have five members in my family) are using it too, which is the same.

[Tokoa]

1. Hit the Start button on? the lefthand lower corner of your computer screen. Type in the search bar, "Windows Firewall". Find what should say "Windows Firewall with Advanced Settings/Security", click on it.
2. Click on "Inbound" on the left side. Click on "New Rule" on the righthand side
3. Select "Program" then "Next". Enter the path to your FH game .exe file. You will have to look for it on your computer? it is what you use? to get the feral heart game to start. It is called feralheart.exe. The easiest way to find this is to right-click on your Feral Heart shortcut on your desktop. Then go to "Properties", then copy the file location show under "Target". Make sure you remove the quotation marks from the file location.
4. Hit "Next" and then select "Allow Connection" and then "Next".
5. Okay, you finished the inbound one, now you need to make an "Outbound rule the very same way.
6. On the lefthand side, click on "Outbound" and then on the righthand side, click "New Rule" and repeat the? same steps for it.

[TruthOfTheMt.]

Oka

1. Hit the Start button on? the lefthand lower corner of your computer screen. Type in the search bar, "Windows Firewall". Find what should say "Windows Firewall with Advanced Settings/Security", click on it.
2. Click on "Inbound" on the left side. Click on "New Rule" on the righthand side
3. Select "Program" then "Next". Enter the path to your FH game .exe file. You will have to look for it on your computer? it is what you use? to get the feral heart game to start. It is called feralheart.exe. The easiest way to find this is to right-click on your Feral Heart shortcut on your desktop. Then go to "Properties", then copy the file location show under "Target". Make sure you remove the quotation marks from the file location.
4. Hit "Next" and then select "Allow Connection" and then "Next".
5. Okay, you finished the inbound one, now you need to make an "Outbound rule the very same way.
6. On the lefthand side, click on "Outbound" and then on the righthand side, click "New Rule" and repeat the? same steps for it.

Okay I tried this, but it didn't work. Thank you very much for giving me step by step instructions with this though.

Okay so since everything I tried just didn't work, including trying to download the patch...I'm going to try re-downloading the whole program. But before I do this...Do I have to uninstall the game I already have FIRST or LAST? And, most important of all, will I lose all my maps, terrains, items and everything else I downloaded and made??

[TruthOfTheMt.]

Yaaaay okay so I fixed the problem. It WAS my new internet server. So by of course keeping the faster new server, I went back to Skybeam and I can go into front server now!! ^_^ Thanks all for your helping me!

[LordSuragaha]

I'm glad we could help and it's great to hear that you finally got your problem fixed :3 Have fun now!

[FableTheWolf]

I encountered this problem several months ago, and it forced me to leave Feral Heart. I tried everything suggested, and nothing worked. When you said you went back to Skybeam, what do you mean? I'd love to play on FH again. There is no other game like it out there.

[Tokoa]

Happy to hear you got it working.