I can't login to FeralHeart~

[..ScarletLetter..]

Hello Users Of Feral-Heart!

Okay, so today ((downloaded Feral-Heart yesterday)) and I wanted to play Feralheart to make a character ((I made none XD)) So we I went to go login it says "Incorrect Password or Username."

I really want to play this game, could anyone help me? I did two screenshots of how or why it happened.

AND NO IT IS NOT BECAUSE I DON'T KNOW MY PASSWORD. MY PASSWORD IS MEMBERIZABLE.

[spoiler][/spoiler]


[spoiler][/spoiler]

Please help me, I really want to play!

[Kerriki]

Make sure you're typing in your password and username exactly how you did during registration. (Ex. the same number keys, etc) If not, make sure your caps lock is off or that you're not making any typos by mistake. If it still doesn't work, I would recommend contacting a staff member.

[..ScarletLetter..]

As I said.


I ALREADY RE CHECKED

But thanks.

[AnomalisticMidnight]

You and I have the same problem.
I've heard that it was issues with usernames longer than 16 characters, and you need a mod to change your user. No mod has changed my username out of the two I PMed. *Dies*
Hopefully it'll be fixed.

[RawSyndicate]

Please tune into this thread:

http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=10423.0

Unable to log on/go online.

FeralHeart is mainly an online role playing game. This means if you want to get the most fun out of it, you'd need to be connected to the internet. Some people might have issues getting on the actual game, so here's a few things you can try if you have the game but aren't able to go online.

List of things to check:
1. Wrong username or Password?
2. Do you have the most recent patch?
3. Check so there's no security software blocking the game.
4. Make sure that you've a solid internet connection.

Wrong username or Password?
There's actually a "bug" in the current registration system, logging into the game can be a problem for some reasons. If you're unable to log in, and just get banned for 15 mins for getting the wrong pass, here's a few things that might solve it.

-The password is capital sensitive, so if you use a small letter where you regged with a big one, it will be the wrong pass
-The numpad on keyboards doesn't work. So you need to use the numbers above the rest of the letters
-some symbols doesn't work as they should and you need to change keyboard layout in order for them to work

If you are unable to fix this It's suggested that you reset your password on your profile here on the forum and set it to a new one without any complicated symbols or numbers, just letters. And if still no success, just create a new account here on the site, and follow This!

Got the recent patch?
The game gets updated every now and then with new features or just fixes. In most cases when there's a new patch available users need to download it in order to play.

If you get a window when trying to log on the game saying "Please download the latest patch @ feral-heart.com" Then you simply need to download the latest patch from our "Official Downloads" and install it. Once that's done you can play the game again!

Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes windows doesn't know if the game/application can be trusted or it just skips adding the game to exceptions. If you aren't able to log on the game, this might be your issue.

Open up your control panel located in the start menu. Depending on which Operating system you use, and which layout it might look differently. But Windows firewall should be in the category "security" or just find the text "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing add program.

If you don't understand how to do this still, ask someone else to do this for you.

Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking feralheart. And just not only by clicking the icon in the corner sayings "Nope!". Look in the advanced menus and preferences first. Only you can check this.

How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not being able to connect or staying online for a longer time, many people might start blaming the game or server for this when it in fact might be themselves.

Here's a few things you can check:
1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?

Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.

Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.

Turn off extra devices
If you got more than 1 computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.

On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.

These things should solve the most connection problems!

Let me know if this does not help and we can get more detailed with the problem you are experiencing.

[AnomalisticMidnight]

None of those have helped. As Scarlett has said, it says she logged in, with a full interent connection, but it denies her. Everything is typed in correctly letter for letter, but it still doesn't work. I have this problem too, and it's really annoying. I don't want to make a new account just to play the game because nobody can change usernames.

[PrettyReckless]

There is no use. As Midnightblue mentioned earlier, it's because you've got an username which exceeds the maximum character limit.
The username can only be 16 characters at a maximum, to actually work.

The only thing you can really do, is wait for the registration to be open again, and pick a shorter username.

[feralquestgames]

 This is error!Someone was hacked your account.This error can be make when you install packs for the game or when you make new account when the registration is closed!And i had this problem!!!You must make new account BUT to log in you must ACTIVE YOUR ACCOUNT! CHECK YOUR EMEIL and click on the link in the feral heart message.To ACTIVE the account  you must click on the link when the registration IS OPEN TOO.You are ready to play feral heart.I think for this information will be help.  And after that I CAN PLAY!!!
Be carefull with the username!In your next account make your username no too long!!!

[magicfairy]

Feralquestgames please don't necro old threads, the last post was back in 2013.

[SteinwayHusky]

I just downloaded Feral Heart today and
can't access the game.

As soon as I type in my information I just get a message
that I failed to connect to front servers.

I tried allowing the game through the firewall, waited for the number of users to lower and I'm not sure what to do next.