Failed to connect to Front Server?

[DreamWeaver]

So I came back from a week-long break from FeralHeart, and now it won't connect me to FeralHeart. I've also changed internet carriers recently, and I re-installed FeralHeart. I've tried to figure it out, but to no avail. I'd like some help with figuring this issue out please~

[AlphaEclipse]

These quotes should help.

If you have made sure your connection is working fine, and maybe FeralHeart has worked all good before, there still can happen things in the game when walking around in different maps. Examples of these are so called "Bad Tokens", "Failed to connect to map server" messages.

Even though the game has it's own server, it's not perfect and can get stuck as well. If you're experiencing troubles a good bet is always to wait a few mins/hours and try again later. It solves a lot of problems.

Bad tokens is the servers way to tell you that something went wrong when loading a map/location most of the times. The client failing to communicate with the server, or other way around. If there was some connection problems just during the time you tried to load a new map, this might happen to you. Also maps that has an extreme amount of online users, or more objects and other custom things might take longer to load, and the chance of getting bad tokens might rise. Usually the issue doesn't last for too long and get solved by just trying going through a portal again or loading the character again or just keep reconnecting, for some it's worse than others.


Failed to connect to map server is a message you also can get while changing maps and entering portals in the game. It's usually nothing severe either, and as worst, your character might be stuck in that map until there's a reset of the map server process. Another issue similar to this can be if you get the loading screen after choosing a character, but it never loads. Most of the time it should be followed by this "failed to connect" message. If you try to choose another character that isn't placed in the same map, it sometimes let you play since every map in the game, has it's own server process. Sometimes the server needs to be restarted in order to fetch some stuck characters. If you had characters that's been stuck for weeks, you should contact the staff.


Failed to connect to front server is another funky message you might get. Most of the time you get this either when your internet is down or the server is down completely. It can also be that your firewall or any other security software is preventing FeralHeart from accessing the internet. If it's the server and not your internet it should be sorted shortly and be back up and running, if it will be down for longer times the staff will let you know.

Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes windows doesn't know if the game/application can be trusted or it just skips adding the game to exceptions. If you aren't able to log on the game, this might be your issue.

Open up your control panel located in the start menu. Depending on which Operating system you use, and which layout it might look differently. But Windows firewall should be in the category "security" or just find the text "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing add program.

If you don't understand how to do this still, ask someone else to do this for you.

Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking feralheart. And just not only by clicking the icon in the corner sayings "Nope!". Look in the advanced menus and preferences first. Only you can check this.

How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not being able to connect or staying online for a longer time, many people might start blaming the game or server for this when it in fact might be themselves.

Here's a few things you can check:
1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?

Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.

Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.

Turn off extra devices
If you got more than 1 computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.

On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.

[DreamWeaver]

I've tried all of these suggestions, and not one of them works. I let my laptop sit overnight, and I tried it again this morning. Still nothing with FeralHeart... It's allowed through my firewall, and I have strong internet connection.

[Insoholic]

Try to run FeralHeart as administrator (right clicking the FH icon and pressing "Run as administrator").

I just founded some things about your problem and the bad tokens:
- Something went wrong when loading a map/location or the client failed to communicate with the server.
- It may happen when experiencing connection issues while loading a new map/area.
- Maps that has an extreme amount of online users, or more objects and other custom things might take longer to load and the chance of getting bad tokens will rise.
- Usually the issue doesn't last for too long.
- Solved by going through a portal or loading the character again or just keep reconnecting.
- For some it's worse than others (some cases of being "stuck" have been reported with this message).

If this doesn't helped you, tell me.
 

[DreamWeaver]

Still didn't work. Its not letting me choose a character at all. I put my information in, and it pulls up 'Connecting to front server.' After that, it pulls up, 'Failed to connect to Front Server' If I need to post screenshots, please tell me and I can post some

[Whisperingwaves]

Try re-setting your connection by disconnecting, then reconnecting to your internet service, or try below.

Go to your firewalls allowed programs and see if FH is there, if not, go to 'Allow Program' and add Feral Heart to your list ^^ I hope this works hun <3

~ Whisper

[DreamWeaver]

I've tried dealing with the internet connection, and its allowed through my firewall. Its my internet provider I think. Not to worry, my mother is switching back to the old provider cause she hates this one. Hopefully that works. ^^

[Whisperingwaves]

Aye, thought that was the problem ^^ Hopefully it does work for ya hun <3 Best of luck to ye'!

~ Whisper

[Insoholic]

Hope it will work, floof c:

[DreamWeaver]

Thanks. Comcast appears to hate FeralHeart. Thank you guys for all your help. ^^ I hope it works too.