Log in Issues

[ShadowPhoenix515]

My friends account is having issues logging into the game. It logs into the forum but it wont log into the game. Anyone know why?

[Ruby1234]

Does your friend have weird symbols or non-english letters in their username or password? Did they use the numpad at all while trying to log in?
FeralHeart doesn't recognise some of these things, but the internet does. ;o

[ShadowPhoenix515]

They just have these: -

[SnappleApple]

Hmm, could you explain a bit more? Usually (Unless they're banned) -'s would work fine. So if you explain the problem a bit more I'll probably be able to solve it.

[StarrieNova]

Like the others have said we need a little more information on this problem then will most likely be able to help you out.

[ShadowPhoenix515]

The account has never been used on the game and they are not banned as far as i know. They just wanted to use the account on the game and it wont log in.

[Whisperingwaves]

Try having her send the activation link she got to [email protected] or is her username more then 16 characters long? If so, she would have to re-register for a new account under 16 characters long.

If she chooses the email, it may take a few days to activate ^^

~ Whisper

[ShadowPhoenix515]

It is more than 16 characters long. Ill let her know