Staff always work and help. Maybe we don't always see it but they are there, working away, dealing with glitches, bugs, rule-breaking and other responsibilities. They have lives outside of this forum and it would be concerning if they spent days, glued to the laptop, gazing at messages.
Although some members are impatient, they should know better than to rage or quit the game because they were not answered within 10 seconds. My point is; Staff are helping run the game and forums. Think how much stress it takes for them to run this whole thing smoothly. Yes, there may be a few disappointments along the way; yes there may be rule-breaking, but heck they will deal with it; you must provide a screenshot and detail however, or they won't take in something which has no proof.
I have seen quite a few members accusing Staff of banning unfairly; to be quite honest, I find it hard to believe. Every member has their own point of view, and staff cannot get to the bottom of things if they haven't got any evidence. They have to rely on the side of the story which gives a "truthful" impression.
I agree with you Full Metal, although this could have been moved to discussion, so that we can discuss this further, don't you think?