Hi, I dont know if im posting in the right topic, so im sorry, but I have a terrible glitch I wished to get fixed.

For some reason, Ficho is a blue screen. And it keeps saying I lose connection. For example,
As you see, it says I lost connection but I still can see and talk. After those trys, I couldnt log on. Uhmmm, anyone know how to help? This happened 3 times, but I dont want it to happen again because its fixed now, but I just want a heads up to know what to do with it just incase it happens again