Login issues!

[WOLVESDESTINYBLOOD]

I have a mac and I downloaded feral heart about a year ago.. I wanna play it but it will not let me log in! I open it and get to the menu and put in my name and password bit it says "Wrong username/password" and will not let me log in....I typed my password slowly and was sure it was right, I even copied and pasted once, but it still will not let me log in, can someone help me?

[DreamerDay]

Hey! So, I've noticed lots of help threads about this. Look here instead! It's usually just little things that are easy to fix.


1. Make sure your caps lock is not on. The login is caps sensitive! Make sure you're typing everything correctly.

2. Do not use the numpad! Use the numbers above the alphabet on your keyboard.

3. Does your username or password have any unusual symbols such as ?$!@*-_ ect.? This can mess things up for some people. Make a new account if you're having trouble with symbols. If you make a new one, please try to stick with a-z letters, nothing capitalized.

4. Make sure that your keyboard language is in English! It won't log you in unless you have a US keyboard setting.

5. If you're trying to log on ingame, make sure the server is up and running. You can do this by looking at the top of the banner of this forum.

6. Make sure you are logging in with your username, not forum nickname. My actual username is JazzForLife, and I log in with that. I do not use Jazzz, because that is my forum nickname.

7. Even if you change your password on the forum, your password for the game will always be the same you signed up with.

Hope this helped. If anyone has any more tips to add, tell me and I'll add them.

Exerpted from this thread here: [link]
Be sure to also take a look here regarding account information on logging in: [link] Good luck!

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[WOLVESDESTINYBLOOD]

Ok but my password has caps in it.... and so does my username. Also, I have changed my password many times, forgetting the original one I signed up with. Should I change it so there is no caps at all? All of the other things you listed are not a problem for me.

[DreamerDay]

It's up to you. If you want caps no caps, its up to you.

Also, is your username 16 characters long?

[WOLVESDESTINYBLOOD]

My username is 18 characters long, I use caps lock when i log in. Should I use shift instead?

[DreamerDay]

Don't make too long usernames!
Make sure you always make usernames at or below 16 characters of length due to game limitations. Any username longer than this will NOT work for the game and we will not be able to edit your username afterwards. Also try to stay away from special symbols if possible. The registration should block most odd symbols that are not supported by the game, but keyboard layouts can vary and sometimes users might have issues due to special symbols used for their account.

Unfortunately, you need to need to make a new account.

[WOLVESDESTINYBLOOD]

So I can't change my username? If this is the source of my problems then wow lol. But ok, when am I able to make a new account? The registration is closed sometimes and open sometimes.

[AlphaEclipse]

Unfortunately, you are unable to change your username yourself. Sorry for the inconvenience! As for making a new account, information on the registration can be found here. Good luck on making a new account!

[WOLVESDESTINYBLOOD]

Ok thank you, and thanks to the other person who helped me. If this works then yay!

[DreamerDay]

No problem. Best of luck on catching the registration.