I can't log in, help ono

[Moyasune]

So, I just created my account say.. 20 minutes ago.

I downloaded the game and tried to log in. First a message pops up saying something around the lines of "Your all set were logging you in!" Then it quickly changes messages and says something like "login unsuccessful you have 5 tries then you gotta wait 15 minutes to try again".

I don't know what i'm doing wrong e.e I've looked at a few topics regarding log in troubles and even read the main faq help topic.

1. I verified my email.
2. I can log into the site just fine.
3. My username is only 8 characters long.
4. My password is only letters and numbers.
5. I know its case sensitive.
6. I'm using the numbers above my keyboard.
7. I've seriously waited almost 2 weeks to finally get an account here so please help. ;A;

EDIT: This message also pops up when I log into the site:

joomla_ext User Update: Email Conflict. UserID: (took out jic)  JFusionPlugin: joomla_ext

[Warriorstrike]

Check to make sure your caps lock isn't activated, and your password doesn't exceed 16 characters long. Here's a good link to check--> http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=6120.0. Also, make sure you're logging in with your username, not your forum nickname. c:

[Moyasune]

Caps lock is not activated, Password does not exceed 16 characters, and I've already seen that topic a couple times and nothing on it is helping. And I am logging in with my actual Username. ;-;

[Warriorstrike]

Did you activate your account while the Registration was open?

You could try taking a look at this:

Unable to log on/go online.

FeralHeart is mainly an online role playing game. This means if you want to get the most fun out of it, you'd need to be connected to the internet. Some people might have issues getting on the actual game, so here's a few things you can try if you have the game but aren't able to go online.

List of things to check:
1. Wrong username or Password?
2. Do you have the most recent patch?
3. Check so there's no security software blocking the game.
4. Make sure that you've a solid internet connection.

Wrong username or Password?
There's actually a "bug" in the current registration system, logging into the game can be a problem for some reasons. If you're unable to log in, and just get banned for 15 mins for getting the wrong pass, here's a few things that might solve it.

-The password is capital sensitive, so if you use a small letter where you regged with a big one, it will be the wrong pass
-The numpad on keyboards doesn't work. So you need to use the numbers above the rest of the letters
-some symbols doesn't work as they should and you need to change keyboard layout in order for them to work

If you are unable to fix this It's suggested that you reset your password on your profile here on the forum and set it to a new one without any complicated symbols or numbers, just letters. And if still no success, just create a new account here on the site, and follow This!

Got the recent patch?
The game gets updated every now and then with new features or just fixes. In most cases when there's a new patch available users need to download it in order to play.

If you get a window when trying to log on the game saying "Please download the latest patch @ feral-heart.com" Then you simply need to download the latest patch from our "Official Downloads" and install it. Once that's done you can play the game again!

Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes windows doesn't know if the game/application can be trusted or it just skips adding the game to exceptions. If you aren't able to log on the game, this might be your issue.

Open up your control panel located in the start menu. Depending on which Operating system you use, and which layout it might look differently. But Windows firewall should be in the category "security" or just find the text "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing add program.

If you don't understand how to do this still, ask someone else to do this for you.

Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking feralheart. And just not only by clicking the icon in the corner sayings "Nope!". Look in the advanced menus and preferences first. Only you can check this.

How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not being able to connect or staying online for a longer time, many people might start blaming the game or server for this when it in fact might be themselves.

Here's a few things you can check:
1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?

Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.

Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.

Turn off extra devices
If you got more than 1 computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.

On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.

These things should solve the most connection problems!

[Moyasune]

I just tried resetting my password, but the site is saying I need to log out and log back in because of errors. I do so and its still not letting me reset my password.
 I also restarted my computer and that didn't help. I just moved closer to my modem and still nothing (Though I don't think its connectivity problems. My internet speed it quite fast).
I'm pretty sure my computer has cleared the program, though I will go check now.

Could it have something to do with this message that pops up when I log in?:
joomla_ext User Update: Email Conflict. UserID: (took out jic)  JFusionPlugin: joomla_ext

(I'm so sorry i'm troubling you. Thank you for helping me out ;u; )

EDIT: I've also spent the last 10 minutes trying to post this and the site kept saying I timed out.

[Warriorstrike]

That might have something to do with it. I'm not familiar with the link given, but it sounds like there might be something wrong with the email. You could try changing the email address, and have the site re-send your activation code if necessary.

Did you wait too long to activate your account? Even if the Registration was open, sometimes waiting too long to activate it can cause problems. You could also try re-installing the game, in case it has something to do with the server.

[Moyasune]

I will change it over to a different email and try again.

I actually went straight to my email as soon as I registered so it took me maybe a 45 seconds to activate it. But I think maybe I created my account last second, because shortly after I created it registration was closed.
I will try taking the program off my computer and redownloading it.

[Warriorstrike]

But I think maybe I created my account last second, because shortly after I created it registration was closed.

Could be the reason. Let me know if the email-change and re-download works. (When uninstalling the game, remember to completely delete any files before installing it again.)

[Moyasune]

Okay so I changed my email and i'm still getting the error message when I log in.
I also undownloaded and re-downloaded feral-heart. Still won't let me log in.

I'm really thinking it has something to do with the email. When I changed it the new email, the verification message I received had a code which I was unable to use anywhere.

I also am thinking of redownloading direct x and seeing if there was an error there.

[Moyasune]

I would still appreciate any help. I was hoping a mod may come help as it seems my problem is not solvable from the information that has already been provided on the site. But it seems that others who can't log on have had that error message as well. Thanks a ton!