Failed to connect to front server?

[Turtlenoodle]

So I recently got a new computer (well, Surface Pro 4) and it runs full Windows 10. I downloaded the game (I am using Microsoft Edge browser by the way) and I launched it and tried to log in with my information (I made sure it was correct) and it said failed to connect to front server. I read the forums and most people said it was a problem with their username being longer than 16 characters? Mine is 12 characters (Turtlenoodle). I haven't really been on Feral Heart in a while, and I'm not quite sure about this new login thing where it has a browser page that has to be opened or something? Not sure how that works, it hasn't done it for me (if I sound stupid I'm sorry lol) but I could really use some help. Not sure if this helps, but my old computer was a Dell Latitude D620 running Windows XP (so ancient) and it ran ok on there. It was kinda laggy, but it was manageable. Sorry if this is too much :L

[Turtlenoodle]

Ok I just tried the new login thing, still doesn't work

[AutumnTheWulf]

I suggest you try using different browsers. For example, for the login I use Internet Explorer because the login doesn't work for me on Mozilla. So maybe that could be the problem too, maybe your login won't work on the browser you're using at the moment (Microsoft Edge browser). So, try using Mozilla, Chrome or Internet Explorer.
Login here <- Keep that page open while you play the game.

For more info about the new login and how it works read this:

Ok for those of you having problems and those of you who are just interested here is a quick rundown and some possible pitfalls when using the new login.

When you login to this page your "IP address" (the place your connecting from) is allowed to communicate with the game server. As the game server is not on the same node as the website it can take up to 60 seconds from point of login to being allowed to connect.

If you are getting thrown back to the login screen (and your sure your password is right) or just being left with a blank screen not receiving the message "You Must keep This Page Open While You Play". There are two possibilities firstly make sure you have cookies enabled if you can login on this site chances are the are enabled already. The second possibility is you may be banned right now, it currently doesn't show if you're banned and we are still investigating accounts.

There is a third thing that may happen when you try to login which is you get a message "no proxies here", I'll explain that in a moment.

Ok so lets assume your logged in. The page itself reloads every 50 seconds I didn't test with other browsers but I know on Firefox even if the tab is in the background and minimized it will always reload assuming your internet connection is maintained if your internet connection is poor you may want to install some sort of "tab reloading" addon these allow you to specify how often the page is reloaded and then the addon will continuously reload the page(a time of 25 seconds is wise if 50 is causing you trouble as then you have 2 chances to reload the page every minute). Essentially if the page isn't reloaded at least once every 60 seconds you will be logged out. The other possible problem is that what ever browser you choose to use is trying to be "to smart" some may ignore the reload request if the tab is not currently in view. If that's the case try another browser.

At this point you should have a stable link to the server. If you still cant connect I expect your using a proxy. Proxies are an anonymity tool. Not that anyone here should need to use one. Note that a proxy will not work on Feralheart so by having one setup your browser will end up with one IP and because Feralheart cant connect in the same way it will user your real IP. As the two IP's will be different you will not be able to connect. Simple advise here turn it off.

Now we've covered getting connected what might get you disconnected well trying to use the wrong username for one. And this accounts for anyone in your home. Say a sibling tries to get on there account without first logging into the site they will get you both kicked out. Or if you do something wrong in game obviously a moderator might remove you.

Typically though for a lot of users these sessions seem pretty dam stable. I can see there are some sessions that have been active for pretty much a day and that's not because the user is in game they just seem to have left the tab open.

Hopefully this clears things up

Raz

 

 

[Edolicious]

Adding onto what Autumn provided, make sure you are not minimizing the login page. Open FH on top of it, without clicking the minimize button. Try pulling up Feralheart after you put your information into the login page, then wait 30-40 seconds. It might take a little while. Good luck!