Logging into the game

[sanne the female]

I did the thingy with the tab correctly and it does connect to the frontserver, but all it does is say Request accepted, sending login... then later on it says connection lost. What now?

[D-ead7Dog]

Could be you don't have a strong enough internet (wifi) signal.
Try different places in the house or try going to a friend's house to see if they have better internet.


For me if that happens again after a few tries I usually restart my laptop. Usually works.

[Edolicious]

When it says connection lost, are you still logged into the login tab, or does it log you out?

It may be something with your internet connection, and not the login system itself.

Failed to connect to front server is another funky message you might get. Most of the time you get this either when your internet is down or the server is down completely. It can also be that your firewall or any other security software is preventing FeralHeart from accessing the internet. If it's the server and not your internet it should be sorted shortly and be back up and running, if it will be down for longer times the staff will let you know.

Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes windows doesn't know if the game/application can be trusted or it just skips adding the game to exceptions. If you aren't able to log on the game, this might be your issue.

Open up your control panel located in the start menu. Depending on which Operating system you use, and which layout it might look differently. But Windows firewall should be in the category "security" or just find the text "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing add program.

If you don't understand how to do this still, ask someone else to do this for you.

Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking feralheart. And just not only by clicking the icon in the corner sayings "Nope!". Look in the advanced menus and preferences first. Only you can check this.

How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not being able to connect or staying online for a longer time, many people might start blaming the game or server for this when it in fact might be themselves.

Here's a few things you can check:
1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?

Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.

Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.

Turn off extra devices
If you got more than 1 computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.

On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.

These things should solve the most connection problems!

End~

I hope this issue is something as simple as this. Good luck!

[sanne the female]

Thanks for the tips, but it doesn't seem to be my internet connection. The page does log me out after a while indeed, and when it does I log in again, but it keeps doing the same

[Kerriki]

Try downloading some sort of "tab reload" plugin/add-on to your browser and set it to refresh the page every 25 seconds. Good luck!

[sanne the female]

I have downloaded a tab reload plugin for Chrome, but it still keeps logging me out.. My internet is pretty good, Firewall accepts it. I managed to come in once, but it just freezed at loading characters.. I have no idea what else I'd have to do

[sanne the female]

Okay now I can edit my characters, but I can't reach the game itself because it's stuck on the loading screen (the ones with the art)

[Enoki]

Alrighty, this could be b'cause y'er computer is 'aving a hard time loading the maps due to lack of space. Or, it could just be a glitch. Try resetting y'er characters' home and sending them there. Ye can do this by going and logging into the gold box on the top right hand corner of the site.

If the problem continues to persist, try sifting through y'er computer files f'er games that ye don't quite play anymore and r'moving them by deletion or sending them to a USB drive.

[sanne the female]

I've deleted most of my chars, because I haven't been playing for some time. I made a new char whose home should be located at lone cave (If I remember this correctly) and it doesn't load. I don't think this is because of me my computer space, I still got 72,4 GB + 91,6 GB left

[Enoki]

Hmm, try running the game as administrator. Ye can do this by right clicking the desktop icon and selecting the option in the tab that pops up.