Unable to connect to map server after several attempts

[TamerOfDemons]

After not playing the game for a few months, I decided to hop back on.  I reset my desired character homes and re-downloaded the game.  When I first logged on with a brand new character, I attempted to enter a portal, but seemed to permanently stuck on a loading screen with "failure to connect to map server" appearing.  After pressing "retry", it was permanently stuck on loading.  So then I restarted the game, picked the same new character, etc.  Except for this time, when I only picked a character to enter the game, I was stuck with the same "failure to connect to map server" option, and then stuck on loading again for what seemed like eternity, and it just stayed there.  And this has been happening with each attempt to start playing.  I checked my firewall settings, internet connection, made sure the correct tab was open to play the game, and all of that.  So I'm not sure what's going on.

The image I've posted is an example of what I'm seeing now every time I attempt to start up the opening map, and then it's alway stuck on "loading."

[Bloo.]

I don't think your game update installed properly. Those loading screens are not present in the updated version, try re-installing it.

[TamerOfDemons]

I don't think your game update installed properly. Those loading screens are not present in the updated version, try re-installing it.

I'm gonna try that right now.  Thank you so much.

[TamerOfDemons]

I don't think your game update installed properly. Those loading screens are not present in the updated version, try re-installing it.

Just tried it again, and I keep running into the same problem.

[TamerOfDemons]

My girlfriend just downloaded the game onto her computer to see if it was just my computer having the issue, but the same thing's happening on her computer.  When it downloadedd, it was the correct version but it seems the version on mine won't install to the latest updated version even after re-downloading.

[Bloo.]

If you're still seeing those loading screens, I can only imagine the update is not installing correctly. Try downloading it from here: http://www.mediafire.com/file/u3u98mlwumkrac1/FHsetup1.15.exe

And make sure you have the login page open. You can find it here: https://feral-heart.com/login/index.php
You need to keep that page open while you play. ALSO, in addition to resetting your characters homes from the user panel, you need to send them home afterwards.

[TamerOfDemons]

If you're still seeing those loading screens, I can only imagine the update is not installing correctly. Try downloading it from here: http://www.mediafire.com/file/u3u98mlwumkrac1/FHsetup1.15.exe

And make sure you have the login page open. You can find it here: https://feral-heart.com/login/index.php
You need to keep that page open while you play. ALSO, in addition to resetting your characters homes from the user panel, you need to send them home afterwards.

So far, nothing has still worked.  I've kept the tab open like I usually do; and this link downloaded the proper updated version on my laptop, and my girlfriend tried as well, with the three different connections in her home.  I'm not sure what else to do at this point, but thank you for your input. 

[Bloo.]

Did you make sure, on the user panel, to "Send Home" the characters after resetting them?

[TamerOfDemons]

Did you make sure, on the user panel, to "Send Home" the characters after resetting them?

Problem solved!  Thank you.

[Bloo.]

Did you make sure, on the user panel, to "Send Home" the characters after resetting them?

Problem solved!  Thank you.

You're welcome, glad it's been solved for ya