Friend with error

[SenseiRei]

So awhile back i sent an exported preset to one of my friends. She's complaining that she aint seeing the preset. I sent her two others that she can very well see. Im just not sure what is going on here... the code on my side is all good...

[Azurain]

Making sure the .fhp file name is exactly like your user? Nothing lowercase that shouldn't be, etc?

[SenseiRei]

yep. we tried that as well... she got nothing...

[Valar.Morghulis]

Did she put the .fhp file of your preset to FeralHeart -> presets    folder?

[SenseiRei]

Did she put the .fhp file of your preset to FeralHeart -> presets    folder?

Read my first message again...
 

  I sent her two others that she can very well see

[Valar.Morghulis]

Did she put the .fhp file of your preset to FeralHeart -> presets    folder?

Read my first message again...
 

  I sent her two others that she can very well see

I've read your message? 

[SenseiRei]

"I sent her two others that she can very well see"
  That means she already knows where to put everything...
The File Format is still FHP, the Naming is correct. I Re exported the file, even without the Shading. and still didn't work...
  we tried all the basic things... Is there a limit to how many exported presets you can send to a friend???

[Azurain]

Shouldn't be, unless you tried making 13 presets. Which is impossible so that's not the case. She's tried restarting the game and everything?

[SenseiRei]

Shouldn't be, unless you tried making 13 presets. Which is impossible so that's not the case. She's tried restarting the game and everything?

Tried that just now... nothing... reboot game and system...