Hmm, you should try logging into the Play Game tab using a mobile device if possible to see if that'll make a change.
Edit: I have one last solution I'll suggest and hopefully it'll work. Try resetting your password (and use a different one this time), log back into the Play Game tab (make sure to keep it open in the background at all times when playing the game!), open up FeralHeart.exe, and wait until you get connected.