I don't believe either me or her would like to use the preset sync system, but thank you anyways c:
She types in her username and password correctly, as she always does, then goes to the preset editor and exports the preset. She then goes to media fire and uploads it.
When other people download her preset, they cannot see it, and only she can see her own preset. She types her username the same as she always has since she registered, she goes to media fire.com and uploads the file correctly. I've walked her through the process. I know she has been uploading the correct file, it ends in .fhp and is the right preset number. When people go to download and install her preset, nothing shows up in game.
She told me she has tried multiple times trying to re-export it, re-upload, and no one can see her preset after they try to download it. She says it isn't the username variation, but more likely to be an account problem.
Sorry this problem is rather confusing, I'm not sure how to word it any other way. :c Thank you for making an effort, though.