Thank you for responding.
I've managed to fix it when I located it in the C:/ drive it was previously in another drive, my mistake.
I wanted to inform you that many players complain about the lag also not being able to use other items/markings/ etc. from the links available on DeviantART.
Also the markings in the game from FH itself don't properly work, they all look white when we try to make a new character.
They work in the Preset Maker but not when we log in the game itself.